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  1. Treatment Session Refunds

  • Cancellation of any booked HBOT session must be communicated in writing at least 24 hours prior to the scheduled appointment.
  • If cancellation is received at least 24 hours in advance, a full refund will be issued, or the session can be rescheduled at no extra charge.
  • Cancellations within less than 24 hours of the scheduled session, or no-shows, will incur a cancellation fee of up to 100% of the session cost, unless the cancellation arises from a bona fide medical emergency, hospitalisation, or circumstances beyond the patient’s reasonable control (proof may be required).
  • Refunds for prepaid treatment packages are subject to deduction of the standard rate for sessions already attended. A non-refundable administrative charge of up to 20% of the package fee may apply for cancellation of unused treatments.

  1. Medical Contraindication or Facility-Initiated Cancellation

  • If a patient is precluded from HBOT due to new medical information, or if the centre cancels the session for safety or clinical reasons, unused session fees will be fully refunded, or transferred to a future date at the patient’s choice.

  1. Payment Method & Processing Times

  • Refunds will be processed to the original payment method within 10 working days of approval.
  • Refund requests must include proof of payment, valid ID, and bank account details if applicable.

  1. International & Special Circumstances

  • International clients are responsible for applicable bank or currency exchange fees related to refunds.
  • Refunds cannot be issued for sessions attended or partially attended, except as required by law in case of proven negligence or breach of statutory rights.

  1. Dispute Resolution

  • Any disputes regarding refunds will be managed in compliance with the South African Consumer Protection Act and other applicable health regulations.
  • Patients may contact the centre manager at [contact details] for formal review; unresolved disputes may be referred to the National Consumer Commission.

  1. Exclusions

  • Refunds do not apply where treatments form part of a medical scheme claim, unless required by law.
  • Refunds are not granted for dissatisfaction with the effectiveness of therapy, as individual response varies and outcome is not guaranteed.

By booking or purchasing therapy at Wings Hyperbarics, patients acknowledge and accept the terms of this policy.